CET-led maintenance and support contracts designed around uptime, response capability, and operational continuity.
GWT Trading offers structured service contracts for critical infrastructure, delivered by Critical Environment Technicians (CETs) and aligned to our capacity-based support model.
Our contracts are designed around uptime and response capability — recognising that in critical environments, the ability to respond at the moment of failure is often more important than the frequency of scheduled maintenance.
GWT offers two primary contract types, each structured to balance preventative care with response capability.
Preventative maintenance and scheduled servicing for critical infrastructure assets.
Sites with existing response capability or lower criticality requirements, seeking professional maintenance and documentation.
Full lifecycle support with SLA-backed response and MTTR commitments.
Mission-critical sites requiring guaranteed response capability, uptime protection, and proactive lifecycle management.
GWT Trading's comprehensive contracts are built around measurable response commitments, not just maintenance schedules.
SLA (Service Level Agreement) defines the commitment to arrive on-site within a specified timeframe following a service request or alarm.
MTTR (Mean Time to Repair) measures the average time to restore a system to operational status following a failure.
These metrics are tracked, reported, and reviewed to ensure accountability and continuous improvement.
All GWT service contracts are delivered by Critical Environment Technicians (CETs) — specialists trained and experienced in working inside live, operational environments.
Service contract availability aligns with GWT's capacity-based support model.
Full contract options available
Basic & Comprehensive
Selected contract options*
Vendor-supported models only
Project-based support
Vendor-aligned delivery
* Commissioning and maintenance services for 11–40 kVA systems are available for selected vendor-supported models only, subject to manufacturer approval.
White-label service documentation
Maintained asset records
Quality-assured execution
Specialist technical execution
All GWT service contracts can be delivered under partner branding, enabling you to offer structured maintenance and support services to your customers without building internal delivery capability.
You retain customer ownership. GWT provides the execution, documentation, and response capability.
Contact us to explore how GWT service contracts can support your customer commitments.